Kyle Heller
Support Technical Lead
Columbus, OH
Support Technical Lead
Columbus, OH
I’m a Technical Lead supporting cloud platforms for service provider partners, specializing in Veeam Cloud Connect and Veeam Service Provider Console. I lead escalations, coordinate communication with R&D/QA, and drive consistent troubleshooting and knowledge practices through KCS. I hold an M.S. in Computer Science from the University of Colorado Boulder (with graduate certificates in Data Science and AI) and build Python automation for operational workflows while continuing to deepen my hands-on Kubernetes, Terraform, and Azure capabilities.
Certifications: CKA • Terraform Associate • AZ-400 • AZ-104 • Azure Solutions Architect Expert • VMCE • VMCA • VCP-DCV • KCS v6 Practices
Cloud/Platform: Azure, Kubernetes, Terraform
Automation: Python (APIs, log parsing), Bash
Core Dev: Java/Spring, C#/.NET, SQL
Ops/Workflow: Incident triage, root-cause isolation, Jira/Confluence/ServiceNow, KCS
Education
B.S., The Ohio State University (2016)
M.S., Computer Science, University of Colorado Boulder (2026)
Certifications
CCNA Routing & Switching (2019)
VMware Certified Professional – Data Center Virtualization (VCP-DCV) (2020)
Veeam Certified Engineer (VMCE 2021) v11 (2021)
Veeam Backup & Replication v11: Architecture & Design (VMCA 2022) (2022)
Microsoft Certified: Azure Fundamentals (2023)
RollCall is a community-focused web application designed to bring gamers together by facilitating the organization and discovery of gaming events. Users can create, browse, and join events for board games, role-playing games, and card games. The platform also allows users to form and manage groups, fostering a sense of community among gamers.
Github: https://github.com/kyle-heller/roll-call
Live site: https://rollcall.site
User Authentication: Secure login and registration system to manage user access.
Event Management: Users can create, edit, and delete events within groups. Events can be viewed in a detailed list with information such as the event name, start and end times, and associated group.
Group Management: Users can create, search, edit, and delete groups. Each group can host multiple events, creating a mini-community within the platform.
Profile Management: Users can manage their profiles, including credentials and participation in events and groups.